Breaking Down Barriers: How Compounding Inequalities Impact Access to Digital Health Services

A third of people who are offline find that the NHS is one of the most difficult organisations to interact with (Lloyds, 2022). In addition, those who are offline are twice as likely to indicate a health condition compared to those who are online (Lloyds, 2023).

These statistics tell us that not only do those who are digitally excluded struggle to interact with health services, they are also more likely to need to.

This overlap between digital exclusion and access to health-care has been well researched by member organisations within the VCSE (Voluntary, Community and Social Enterprise) Health and Wellbeing Alliance, a partnership between voluntary sector representatives and the health and care system focused on improving services for communities. Our recent ‘Designing For Digital Inclusion in Healthcare’ seminar series was a project supported by the alliance, with the aim of drawing together this research and learning, to help reduce barriers to accessing health care.

Please see link to Good Things Foundation Digital Digital Health Blog: https://www.goodthingsfoundation.org/what-we-do/news/compounding-inequalities-in-accessing-digital-health-services/?fbclid=IwAR1jF9yfb9ziCsQ4XTuv0s8C43TVfMm8mBcFu-kc5zcnFw5804XrUbrKwr8