How is AI changing the game for people with low digital literacy.

We’re bridging the AI essential skills gap with a new learning series

As a first step, we spoke to over 100 Digital Inclusion Hubs in the National Digital Inclusion Network to understand more about their experience and knowledge of AI, and importantly to gauge the attitudes of the people they support in their local communities.

Our research highlighted the importance of addressing fears and misconceptions about AI. To bridge this gap, we’ve developed an animated Introduction to Artificial Intelligence with support from Accenture, the first in a series of learning resources.

This video aims to reassure people by demonstrating how AI is already present in many everyday online activities like shopping, streaming, and social media and encourage them to feel that AI could be a useful tool to support them with every tasks.

We’ve also launched this animation as a new topic on Learn My Way, to help all of our digital skills learners easily demystify AI and address worries around misuse of personal information. The animation is available in English language and Welsh language.