What is our Accessible Digital Drop-in Service all About

Our drop-in service provides a secure environment for users to enhance their digital skills and expand their social networks of support. Many users eventually volunteer as peer supporters, sharing their knowledge with others. The service is available two days a week for drop-ins, with additional days dedicated to specific project work. Situated within the local community, the service is wheelchair-accessible and includes a café for visitors to socialize over tea/coffee or a meal, fostering connections that may lead to participation in community activities like music, cinema, and arts and crafts. Our team of 17 volunteer online Chum Mentors represents a diverse range of individuals, including disabled, elderly, retired professionals, and students, contributing to an intergenerational aspect of digital learning. Some volunteers possess specialized digital skills and can provide remote assistance to homebound individuals. All volunteers undergo DSB checks and receive training on our culture, policies, and practices, including confidentiality and adult safeguarding. On average, we welcome 12 new users monthly, some requiring one-time support while others need ongoing assistance. Approximately half of those who receive ongoing support transition into becoming volunteer Online Chum Mentors, with opportunities to contribute to community development projects such as outreach, workshops, marketing events, and research. If you are interested in volunteering, please contact us at 0191 4661667 or email office@parkviewproject.org.uk